FAQ Page – Automaate

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Automaate

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Frequently Asked Questions

Real answers about what we do, how it works, and what happens if it doesn't. No fluff.

Automaate is a Houston-based managed AI automation company. We install and run AI-powered systems for small businesses that answer every missed call, automatically request Google reviews after every customer visit, respond to every review and social media message, and keep your Google Business Profile optimized. All done for you, every day, without adding to your workload.

No. Automaate is a managed service, not software. You never log into anything or manage any settings. We build the system, run it, and send you a plain-language report every month showing what it produced. Think of it like having a dedicated team member handling all of this in the background.

We work with Houston-area service businesses. HVAC, roofing, plumbing, dental, chiropractic, med spas, real estate, law firms, insurance agents, gyms, and similar industries where the phone is a primary customer channel and online reputation directly affects revenue.

Podium and similar tools charge a monthly fee for software you have to operate yourself with no setup help, no one managing it, no ongoing support. Automaate is a fully managed service at a comparable or lower monthly price. We do the work. You see the results.

No. We offer month-to-month agreements with no long-term commitment required. We also offer an annual plan where the setup fee is waived in exchange for paying the full year upfront.

We offer two standard packages with transparent pricing. You can see the full breakdown on our Pricing page. Both packages include a one-time setup fee and a recurring service fee. The annual plan waives the setup fee entirely. We also offer à la carte services for businesses that need something specific. A single automation, a custom combination of services, or a package built around a unique workflow. Every à la carte engagement is priced individually based on what the business actually needs, so there's no standard rate card for those. If your needs don't fit neatly into one of the standard packages, give us a call at 877-542-8304 or visit our Contact page and we'll put together a custom quote. Most custom quotes are turned around same day.

The setup fee covers the work required to build your system. Configuring the AI with your business information, optimizing your Google Business Profile, setting up your review request sequences, and connecting your accounts. It's a real amount of work done once so everything runs correctly from day one.

No. The pricing on our Pricing page is what you pay. The only variables are whether you need a CRM integration (which carries an additional setup fee depending on complexity) and whether you choose month-to-month or annual billing.

Services outside the standard packages? We offer à la carte services and custom packages for businesses with specific needs. Give us a call at 877-542-8304 and we'll put together a package tailored to your business.

Month-to-month clients are billed automatically on the first of each month to the card on file. Annual clients pay the full year upfront at checkout with no further billing for 12 months. All payments are processed securely through Stripe.

Most clients are live within 7 days of the onboarding call. The onboarding call happens within 48 hours of signing up. So from the moment you decide to move forward, you're typically live in about 10 days.

Just payment of the setup fee and about 30–45 minutes on an onboarding call where we walk through your business, your services, how you talk to customers, and how you want inquiries handled. We also need access to your Google Business Profile, Facebook page, and Instagram account, which we'll walk you through during the onboarding call. That's it. We handle everything from there.

It will sound like your business. During the onboarding call, your rep learns exactly how you communicate. Your tone, your words, your style. The AI is configured to match your brand, not a generic call center template.

Your rep will schedule an onboarding call within 48 hours. On that call we gather everything needed to build your system. Within 7 days your system is live and you'll receive a confirmation from your rep. At the 30-day mark your rep calls to walk through your first results.

When someone calls your business and the call goes unanswered, the Voice AI picks up, handles the conversation, answers questions about your services, qualifies the caller, and can book an appointment, all without a human. You receive a notification with the details. It works 24 hours a day, 7 days a week, including nights, weekends, and holidays.

After a customer visit or job completion, your system automatically sends them a text message asking for a Google review. The timing and message are configured during onboarding to match your business. When a review comes in, 5 stars or 1 star, your system responds automatically within minutes.

We handle Instagram and Facebook direct messages automatically. For reviews, we respond to both Google and Facebook reviews. All responses are configured to match your brand voice.

The Conversation AI is a chatbot that lives on your website and is trained specifically on your business. When a visitor has a question at 11pm on a Sunday, it answers, captures their contact information, and can book an appointment, before you even know they visited.

We fully optimize your profile during setup with correct information, strong description, photos, categories, and service areas. Then we maintain it every month with posts, updates, and any changes to your hours or services, keeping it active and ranking well in local search.

Every month you receive a plain-language performance report from your rep. It answers the questions every business owner actually cares about: How many calls did the AI answer? How many new reviews came in? How many inquiries were captured? What is the estimated pipeline value? No dashboards, no jargon, just what the system produced.

Most clients see meaningful activity within the first 30 days. Calls answered, reviews coming in, DMs responded to. Google Business Profile improvements typically show up in search visibility within 30–60 days. Your rep will walk you through your first month's results on the 30-day check-in call.

We don't guarantee specific revenue numbers or review counts because those depend on your existing call volume and customer base. What we guarantee is that the system runs reliably, is managed professionally every month, and that your rep reviews your account and is reachable if anything comes up.

Your rep can walk you through a sample report on a call. It covers missed calls responded to, appointments booked by AI, new reviews generated, Google profile activity, and an estimated pipeline value based on your average job value. All written in plain English.

Every Automaate client has a rep with a direct phone number and email. You contact them directly, not a support ticket system. Your rep reviews your account monthly and is reachable whenever something comes up.

Contact your rep and it gets fixed. During the 30-day check-in call we specifically ask about anything the AI said that didn't sound right. Any business change, new service, changed hours, new promotion, is an update we make to the system at no extra charge.

Yes. Any time your business changes with new services, updated hours, seasonal promotions, staff changes, etc, just let your rep know and we update the system. That's part of what you're paying for.

Month-to-month clients can cancel with 30 days written notice. Just email your rep or hello@automaate.io. Annual clients have paid in full upfront, so the agreement simply expires at the end of the 12-month term with no further obligation. We'll always try to make it right before it comes to cancellation. Your rep calls every client at the 30-day mark specifically to catch any issues early.

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